PRIVACY INFORMATION

Privacy Policy

This Privacy Policy explains how HARKIA CHARTERED collects, uses, stores, and protects information provided through this website. We are committed to handling information responsibly and maintaining appropriate security measures.

1. Information We Collect

Information may be collected when visitors place orders, submit enquiries, subscribe to updates, or interact with website features.

2. How Information Is Used

Information may be used to process orders, arrange deliveries, respond to enquiries, improve website functionality, provide customer support, and maintain operational records.

3. Order & Customer Service Administration

Information provided during the ordering process may be used to verify order details, communicate delivery updates, respond to support requests, and maintain accurate customer records.

4. Website Analytics

Anonymous technical information may be collected to understand website performance, visitor activity, page usage, and overall user experience. This information does not directly identify individual visitors.

5. Information Sharing

Information is only shared where necessary to support website operations, order fulfilment, customer communication, delivery arrangements, technical services, or legal obligations.

6. Information Storage & Security

Reasonable technical and organisational measures are maintained to help protect information from unauthorised access, misuse, loss, alteration, or disclosure.

7. Data Retention

Information may be retained for as long as reasonably necessary to support customer service activities, operational requirements, record keeping obligations, and dispute resolution processes.

8. Customer Rights

Individuals may request access to personal information, request correction of inaccurate information, or enquire about the handling of information held by the business.

9. Third-Party Services

The website may rely on external service providers for hosting, analytics, communications, delivery coordination, and operational support. These providers operate under their own policies and procedures.

10. External Links

Where links to external websites are provided, responsibility for the content, privacy practices, or policies of those websites remains with the respective operators.

11. Children’s Privacy

This website is intended for general audiences and does not knowingly collect information from children without appropriate consent where required by applicable regulations.

12. Policy Updates

This Privacy Policy may be updated periodically to reflect operational, legal, technical, or regulatory changes. The latest version published on this website will apply.

Privacy Enquiries

If you have questions regarding this Privacy Policy or the handling of information through this website, please contact our support team using the details provided on the Contact Us page.