DELIVERY INFORMATION

Shipping Policy

This policy outlines how orders are prepared, handled, and delivered. All processes are designed to maintain consistency, reliability, and clear communication throughout fulfilment.

1. Order Processing

All orders are reviewed and prepared through a structured internal workflow to ensure accuracy and consistency before dispatch.

2. Preparation Handling

Each item is selected, checked, and prepared for dispatch. Preparation time is typically within 1–3 working days.

3. Delivery Coverage

Orders are delivered across supported regions through standard logistics channels. Availability may vary depending on location and carrier coverage.

4. Shipping Cost Structure

5. Delivery Timeframes

Estimated delivery time is typically 2–7 working days depending on destination and logistics conditions.

6. Dispatch Notification

A dispatch notification is issued once the order has been handed over to the delivery service provider.

7. Tracking Information

Where available, tracking details may be provided to allow customers to view delivery progress updates.

8. Address Responsibility

Customers are responsible for ensuring that all delivery details are accurate and complete before order confirmation.

9. Delivery Variations

Delivery timeframes may vary due to external logistics factors, seasonal demand, or operational conditions.

10. Failed Delivery Handling

If delivery cannot be completed due to incorrect address or missed delivery attempts, additional handling steps may be required.

11. Damaged or Missing Items

Any issues relating to damaged or missing items should be reported within a reasonable time after delivery for review and resolution.

12. Service Limitations

Certain delivery areas may have limitations based on logistics availability or operational constraints.

13. Customer Support

Assistance is available for delivery-related enquiries including order status clarification and general fulfilment support.

14. Policy Applicability

Fulfilment & Delivery Framework