POLICY INFORMATION

Refund Policy

This policy defines the conditions, limitations, and structured process for refund eligibility related to physical workspace organisation products supplied through this website.

1. Eligibility for Refunds

Refund eligibility applies to physical products that are returned in a clean, unused condition and match the original product specification. Items must be returned with all included components and packaging where applicable.

2. Refund Request Timeframe

Standard Products

Refund requests must be submitted within 14 calendar days from the date of delivery confirmation.

Bulk / Multi-item Orders

Refund requests must be submitted within 7 calendar days from delivery confirmation.

3. Condition of Items

Returned items must be in resellable condition. Any signs of excessive handling, misuse, modification, or damage not related to delivery handling may affect eligibility.

4. Non-Eligible Situations

Items used beyond inspection level handling
Missing original components or packaging elements
Requests submitted outside defined timeframes
Products showing post-delivery modification
Damage caused after delivery completion
Incorrect return items not matching original order

5. Return Review Process

All refund requests are reviewed against order records, product condition, and delivery confirmation details. Additional verification may be required before final determination.

6. Refund Approval Timeline

Approved refund cases are processed within 5–10 business days, depending on standard processing cycles and banking timelines.

7. Refund Methods

Refunds are issued using the original payment method where operationally possible. If this is not available, an alternative method may be used to complete the process.

8. Return Responsibility

Customers are responsible for ensuring that returned items are securely packaged to prevent transit damage. Responsibility remains with the sender until receipt is confirmed.

9. Communication Timeline

Acknowledgement of refund requests is typically provided within 24–48 hours. Updates may be provided during the review process if additional information is required.

This policy applies upon publication and remains effective until updated.