LEGAL INFORMATION

Terms & Conditions

These Terms & Conditions govern access to and use of this website, including the purchase of products, customer communications, and related services provided by HARKIA CHARTERED.

1. Website Use

By accessing this website, users agree to use its content, features, and services in a lawful and responsible manner. Activities that interfere with website functionality, security, or accessibility are not permitted.

2. Product Information

We aim to present accurate descriptions, images, specifications, and pricing information. Minor variations in colour, dimensions, packaging, or presentation may occur due to manufacturing updates, photography settings, or display differences.

3. Product Availability

Product availability may change without prior notice. In situations where an item becomes unavailable after an order has been placed, customers will be contacted regarding available alternatives or order adjustments.

4. Pricing

All prices displayed on this website are shown in GBP (£). Pricing information may be updated periodically to reflect operational, supplier, or market changes.

5. Order Acceptance

Submission of an order request does not automatically guarantee acceptance. Orders may be reviewed for product availability, address accuracy, and fulfilment feasibility before processing.

6. Delivery Information

Estimated delivery timeframes are provided for guidance only. Delivery schedules may occasionally be affected by courier operations, weather conditions, seasonal demand, public holidays, or circumstances beyond reasonable operational control.

7. Customer Responsibilities

8. Returns & Refunds

Returns and refund requests are subject to the conditions outlined in our Refund Policy. Customers are encouraged to review the Refund Policy before placing an order.

9. Limitation of Liability

To the maximum extent permitted by applicable law, liability is limited to the value of the products supplied through this website. We are not responsible for indirect, incidental, or consequential losses arising from product use, delayed delivery, or circumstances outside reasonable operational control.

10. Intellectual Property

Website content, including text, graphics, layouts, logos, and visual assets, remains protected by applicable intellectual property laws and may not be copied, reproduced, distributed, or used without prior written permission.

11. Privacy & Data Handling

Personal information is handled in accordance with our Privacy Policy. Information provided through this website is used solely for operational, customer service, and order-related purposes.

12. Communication

Customers may contact us regarding products, delivery enquiries, policy questions, or general support through the communication channels provided on the Contact Us page.

13. Policy Updates

These Terms & Conditions may be updated periodically to reflect operational, legal, or website changes. The most recent version published on this website will apply.

14. Governing Law

These Terms & Conditions shall be governed and interpreted in accordance with the laws applicable within the United Kingdom. Any disputes relating to website use or product purchases shall be handled through the appropriate legal channels available under applicable law.

By using this website, you acknowledge that you have reviewed and understood these Terms & Conditions, together with the related Privacy Policy, Shipping Policy, Refund Policy, and Cookie Policy.